To find an in-network doctor through CareSource, use the provider search for your plan and confirm that the clinician is accepting patients. Telehealth may offer a convenient way to get care remotely, but check that the service and provider are covered by your specific plan before booking.
Knowing how to check your network can help you avoid unexpected costs and choose the right way to get care. This guide explains how to look for CareSource providers and what to consider when using telehealth; for a broader overview of plan choices and coverage, see our article «UnitedHealthcare: How to Choose a Plan, Find Care and Manage Coverage».
| Need | Route | What to verify |
|---|---|---|
| In-network clinician | CareSource Find a Doctor | Plan, network status and appointment availability |
| Doctor’s office details | Provider directory listing | Address, phone, hours and directions |
| Virtual care | Teladoc website or app | Services available under your plan |
| Virtual-care phone access | 1-800-TELADOC (835-2362) | Coverage and service eligibility |
- 24/7/365 Teladoc access described in CareSource telehealth information
- 1-800-TELADOC (835-2362) Teladoc phone number for CareSource members
- 3 Teladoc access routes listed: website, phone and smartphone app
- 3 Care categories named: general medical, primary care and mental health
How do CareSource members find in-network doctors?
Start with the plan-specific directory
CareSource members can look for in-network doctors by opening CareSource’s “Find a Doctor” tool and checking that the directory and results match their plan before booking. CareSource’s provider-directory instructions say to select “Members,” then “Find a Doctor”; its website also asks members to select a plan to see relevant information.
- Find a nearby clinician: Use the CareSource directory to search for a doctor close to home.
- Check practical details: A directory listing can include the clinician’s address, phone number, office hours and directions.
- Confirm plan fit: Make sure the selected directory and the doctor’s listing apply to your plan before scheduling an appointment.
CareSource’s Find a Doctor tool is the starting point for checking local options, while the plan selection helps tailor the information shown. If a listing’s network status is unclear, confirm it with CareSource before booking rather than assuming that a nearby clinician is in network.
How can members search for primary and specialist care?
Members can search for primary-care clinicians and specialists in CareSource’s Find a Doctor directory, then confirm network status with the office before booking. If you are unsure which directory applies, start at the CareSource website, select “Members,” and open “Find a Doctor.”
Use the directory to look for a primary-care clinician or a specialist. The available information does not name specific specialties or promise that every search category is available with every plan, so check the options shown for your coverage. The directory can provide a clinician’s address, phone number, office hours and directions; verify the clinician’s name and office details there before calling.
Before scheduling, call the listed office and ask whether it is accepting patients. Also ask staff to confirm that the office accepts your particular CareSource plan and that the appointment will be in network; do not rely on a directory listing alone as confirmation of either point.
How do CareSource members access Teladoc telehealth?
Website, phone or app
CareSource members can access Teladoc by visiting www.Teladoc.com/CareSource, calling 1-800-TELADOC (835-2362), or downloading the Teladoc app on a smartphone. CareSource describes the service as available 24 hours a day, 7 days a week, 365 days a year.
- Website: Visit www.Teladoc.com/CareSource to access Teladoc.
- Phone: Call 1-800-TELADOC (835-2362).
- Smartphone: Download the Teladoc app.
CareSource lists general medical care, primary care and mental health services among the telehealth options available through Teladoc. The network includes board-certified doctors, therapists and other medical experts, giving members access to different kinds of care through the service.
Teladoc says its doctors are licensed in the state from which a member calls. Members can use that detail, along with the listed service types, to identify whether Teladoc is a suitable route for their care; the available services may depend on the member’s plan.
What should members check before choosing a virtual visit?
Before choosing a virtual visit, sign in to Teladoc to check which services your CareSource coverage makes available, and consult your welcome letter if you have Medicaid. The Medicaid information identifies both sign-in and the welcome letter as ways to review your Teladoc services; availability should be confirmed for your own coverage.
Check plan rules and access routes
- CareSource telehealth page: Select your plan before reviewing the page, because CareSource displays information by plan. The page includes a plan-selection prompt rather than one set of details for every member.
- Georgia P4HB: Its telehealth page lists a referral from CareSource24® as one way to access Teladoc, alongside the Teladoc website, phone line and app. Treat this as a route listed for Georgia P4HB, not as a rule for every CareSource plan.
Before arranging a visit, contact CareSource or Teladoc if you cannot confirm that a particular service is covered and available to you. That check can help clarify whether your plan includes the service and which access route applies, rather than relying on details shown for another plan.
How can members prepare for an appointment?
Members can prepare for a CareSource appointment by confirming the visit details, getting a device or phone number ready for Teladoc if needed, and writing down the reason for the visit and questions for the clinician. The available material does not specify a required document list.
- In-person visit: Use CareSource’s “Find a Doctor” directory to check the clinician’s address, phone number, office hours and directions before setting out.
- Teladoc visit: If using the app, have a smartphone or another suitable device ready. You can also keep Teladoc’s number, 1-800-TELADOC (835-2362), available.
Before either appointment
For both an office visit and a Teladoc appointment, note why you are seeking care and list the questions you want to ask. Teladoc is available 24/7/365 for general medical, primary care and mental health services; check your plan’s details for the services available to you.
For coverage information beyond finding care, read “UnitedHealthcare: How to Choose a Plan, Find Care and Manage Coverage.”
When might the directory or telehealth route not work as expected?
The CareSource directory or telehealth route may not confirm that a clinician is accepting new patients or that a particular appointment is covered; verify both before you book. The “Find a Doctor” tool provides practical details such as an office address, phone number and hours, but those details alone do not establish availability or benefit eligibility.
Verify plan and availability.
CareSource’s general telehealth page asks members to select a plan, and Teladoc says members must sign in to see which services are available to them. That means you should not assume every CareSource plan includes every Teladoc service.
- For an in-network visit: Call the clinician’s office to ask whether they are accepting new patients and confirm they take your specific CareSource plan.
- For a telehealth appointment: Select your plan on CareSource’s telehealth page, then sign in to Teladoc to check the services available to your account.
CareSource24® is listed as a referral option on the Georgia P4HB telehealth page; that page-specific route should not be treated as a rule for all CareSource plans. If search results or coverage details remain unclear, contact the clinician’s office and confirm eligibility with CareSource before the visit.
Frequently asked questions
Where can I search for a CareSource doctor?
How do I contact Teladoc through CareSource?
Is CareSource telehealth available around the clock?
Do all CareSource members need a CareSource24 referral for telehealth?
Key takeaways
- Use CareSource’s Find a Doctor directory and confirm plan participation with the office.
- The directory can provide address, phone, office hours and directions.
- Reach Teladoc at www.Teladoc.com/CareSource, in its app or at 1-800-TELADOC (835-2362).
- CareSource lists Teladoc access as 24/7/365, but available services depend on the member’s plan.
Sources
- P4HB — “Telehealth | Georgia”
- ETF — “CareSource offered in partnership with GHC of Eau Claire”
- CareSource — “Find a Doctor”
- teladochealth.com — “Medicaid Telehealth: Online Medicaid Doctors and Virtual Visits”
