To find a Sutter Urgent Care clinic, use Sutter Health’s clinic search and check the location’s services and hours before you go. To prepare, bring your identification, insurance details and a list of medications, and be ready to explain your symptoms and when they began.

This guide explains what to check when choosing a clinic and what to have ready for your visit. For help deciding whether urgent care is the right level of care, see our broader overview, “Primary Care Explained: Choosing Providers, Services, and the Right Level of Care.”

• More than 100 communities Northern and Central California communities served by Sutter Health
• 8:00 am–8:00 pm Daily availability stated for On-Demand Video Visits with a Sutter clinician
• Daily Frequency of the stated On-Demand Video Visit availability

How do you find a Sutter urgent care location?

Sutter Health’s location search helps you find a nearby Urgent Care or Walk-In Care option across the more than 100 communities it serves in Northern and Central California. Use the search to browse locations by care type, then check the selected location’s current details before travelling.

Search by care type

Sutter’s location search lets you look for in-person care or an online visit. The supplied information does not give clinic addresses or opening hours, so confirm the details for your chosen location rather than relying on assumptions.

• Urgent Care or Walk-In Care: Choose a nearby clinic in the location search and verify its current details before setting out.
• On-Demand Video Visit: Connect online with a Sutter clinician. Video visits are available daily from 8:00 am to 8:00 pm; consider this option if you are unsure whether you need urgent care.

These options offer different ways to seek care: a nearby clinic for an in-person visit, or an On-Demand Video Visit online. If you plan to use a clinic, also review your insurance coverage and check which urgent care locations are in-network so you can understand potential costs before travelling.

When can you use a Sutter On-Demand Video Visit?

Sutter On-Demand Video Visits are available with a Sutter clinician every day from 8:00 am to 8:00 pm. Consider the video option if you are unsure whether urgent care is the right level of care: it lets you connect with a provider online before travelling to a clinic.

What to clarify during the visit

The available details do not specify which health concerns can be fully assessed or treated by video. Describe your concern to the clinician and ask whether you need an in-person assessment at a Sutter Urgent Care or Walk-In Care location.

What should you check about insurance before going?

Before visiting a Sutter Urgent Care clinic, check with your insurer whether the specific location is covered and what you may have to pay; the available information does not specify a copay, deductible or visit price.

Confirm network status and costs

Sutter Urgent Care locations and emergency rooms may not have the same network status under your plan, so verify each type of care with your insurance company before you go. Coverage and out-of-pocket costs can vary by plan; don’t assume that one covered Sutter location means every location is covered.

• Urgent care: Ask whether the particular Sutter Urgent Care location you plan to visit is in-network.
• Emergency room: Check which emergency rooms are in-network under your plan, separately from urgent care locations.
• Your costs: Ask your insurer what you would owe for each option, including any applicable copay or deductible; no specific amounts are provided here.

Confirm the details directly with your insurer, using the clinic and emergency-room locations you are considering. If you are unsure whether urgent care is appropriate, Sutter also offers an On-Demand Video Visit with a Sutter clinician daily from 8:00 am to 8:00 pm.

What information should you prepare for an urgent care visit?

Before a Sutter Urgent Care visit, have your insurance information ready, be able to describe the reason for your visit, and check whether your chosen location is in-network. These details can help you discuss coverage and the costs you may owe.

For insurance, bring or have access to the information your insurer needs to check your benefits, and confirm network status with the insurer if you have not already done so. Do not assume a Sutter location is in-network until your plan confirms it; coverage and out-of-pocket costs depend on your insurance.

Explain what care you’re considering

Be prepared to describe why you are seeking care and whether you are considering a Sutter Urgent Care clinic, Walk-In Care or an On-Demand Video Visit. If you are unsure whether urgent care is appropriate, Sutter offers video visits with a clinician daily from 8:00 am to 8:00 pm.

The available source information does not specify required documents or provide a standard visit checklist. Before travelling, contact the location you plan to visit to confirm any site-specific requirements; check with your insurer separately about network status and costs.

When might urgent care or video care not be the right choice?

Uncertainty about the level of care

Sutter’s On-Demand Video Visit is an option if you are unsure whether urgent care is appropriate, but it does not establish that remote care is enough. A Sutter clinician is available by video daily from 8:00 am to 8:00 pm; ask during the visit whether you need an in-person assessment at a location.

• Unclear whether urgent care or emergency-room care fits: use the On-Demand Video Visit to discuss the choice with a Sutter clinician. The supplied guidance distinguishes urgent care from emergency-room care but does not give a symptom list or a threshold for deciding between them.
• Possible need for an examination in person: do not treat a video visit as a substitute for being seen. Ask the clinician whether you should go to a care location.
• Choosing a facility: checking whether an urgent care clinic or emergency room is in your insurance network can help you understand coverage and costs, but it does not determine which level of care is appropriate.

Insurance-network information is therefore a planning check, not a clinical decision rule. If you are uncertain, contact a Sutter clinician during the stated video-visit hours and follow their advice about whether to attend a location.

How can you follow up with your primary care provider?

After a Sutter Urgent Care visit or On-Demand Video Visit, tell your primary care provider what happened and what follow-up the treating clinician recommended. Share the reason for the visit, the care or treatment you received, and any next steps you were given so your provider can help coordinate your ongoing care.

Sutter’s On-Demand Video Visits are available daily from 8:00 am to 8:00 pm, but the supplied information does not set a deadline for contacting your primary care provider or explain how visit records are transferred. Ask the treating clinician what details or records to pass along and when to follow up; don’t assume the information will be sent automatically.

How urgent care fits into your care

Urgent care, Walk-In Care and a video visit are options for urgent needs, while your primary care provider can help put the outcome in context with your broader care. For more on choosing among care options, read Primary Care Explained: Choosing Providers, Services, and the Right Level of Care.

Frequently asked questions

Key takeaways

• Sutter Health serves more than 100 communities across Northern and Central California.
• Location search lets you browse by care type, including Urgent Care and Walk-In Care.
• On-Demand Video Visits with a Sutter clinician are available 8:00 am–8:00 pm daily.
• Check in-network status and your likely costs with your insurer before relying on coverage.

Written byMarina Ellsworth

Marina covers dog training techniques and famous dogs, blending behavioral science with inspiring stories. Her editorial approach combines expert guidance with relatable anecdotes to motivate and educate readers on effective training and the impact of iconic dogs. She enjoys highlighting success stories from diverse training backgrounds.